Fees and delivery

The products ordered will be delivered by Urgent Cargus. There are no deliveries on Sundays. 

Shipping charges

  • Nationally:

             – For parcels not exceeding 5 kg courier cost is 18 RON;

             – For 5-10 kg parcels, courier cost is 24 Ron;

             – For parcels exceeding 10 kg the cost of transport will be calculated in advance and you will be notified by our team;

  • Craiova: free delivery or pick from our showroom.

For localities that are not part of the scope of the courier, additional costs, paid directly to the courier, will be perceived. In this case, we will be contacted by phone. 

Tracking your order

After recording your order, you can track its status from your client account in “My Orders” section.

What are the payment methods?

M13 Design Studio offers the following payment options:

  • Online payment with Visa or MasterCard credit card;
  • Payment in installments by credit card: 3 installments without interest with BT Shopping cards (From Banca Transilvania), Credit Europe Bank, Garanti Bank, Alpha Bank and BRD Finance;
  •  Cash payment to the courier;
  •  Payment in cash and lifting the order from the showroom;
  •  Payment by bank transfer to our account.

The invoice will be sent in electronic format (Law 571/2003) on the e-mail address provided, without needing a stamp or a signature. The customer can always request at a later date, a printed invoice, signed and stamped, if the activity performed so requires (a legal entity) or simply if it is to retain the printed version of the bill.

Produsele comandate vor fi livrate prin Urgent Cargus. Nu se fac livrari duminica.

Taxele de transport

  • La nivel national:

               – Pentru colete ce nu depasesc 5 kg, costul curierului este de 18 Ron;

               – Pentru colete intre 5-10 kg, costul curierului este de 24 Ron;

               – Pentru colete ce depasesc 10 kg, se va face in prealabil un calcul de transport si veti fi anuntati de catre echipanoastra.

  • Craiova: livrare gratuita sau ridicare din showroom.

Pentru localitaţi ce nu fac parte din aria de acoperire a curierului, se aplica taxe suplimentare platite direct la curier. In acest caz,va vom contacta telefonic.

Urmarirea comenzii tale

Dupa ce ati inregistrat comanda, poti urmari statusul acesteia din contul dvs de client, in sectiunea “Comenzile mele”.    

Modalitati de Plata

M13 Design Studio va pune la dispozitie urmatoarele optiuni de plata:

  • Plata on-line cu card bancar Visa sauMastercard;
  • Plata on-line in rate cu card bancar de cumparaturi: pana la 3 rate fara dobanda cu Cardurile de Cumparaturi BT (de la Banca Transilvania), Credit Europe Bank, Garanti Bank, Alpha Bank și BRD Finance;
  • Plata numerar la curier in sistem ramburs;
  • Plata numerar si ridicarea comenzii din showroom;
  • Plata prin transfer bancar in contul nostru.

Factura fiscala va fi trimisa in format electronic (Legea 571/2003) pe adresa de e-mail furnizata, nefiind necesara stampilarea si semnarea acesteia.

Clientul poate solicita oricand la un moment ulterior factura in format tiparit, semnata si stampilata, daca activitatea prestata impune acest lucru (persoana juridica) sau pur si simplu se doreste pastrarea facturii in format tiparit.